Unbox the Periphery

Solutions for machine builders and industrial suppliers in Thailand and beyond

Four simple, yet fundamental questions about your business in Thailand and Southeast Asia. Four modules to answer them. Clear scope, clear results.

The challenge

Distance turns into blind spots

Whether your Thai subsidiary is two months or two decades old, the same pattern shows up: what looks clear in group reporting often isn't, once you stand on the shop floor in Rayong or Chonburi. Four questions matter to both sides, just from different angles. Pick yours.

I'm at headquarters
I'm in the region

Every module starts with data: my own market database on Thailand's industry, so you get facts instead of assumptions.

Explore the database
Why now

From selling machines to serving them

Thailand's imports of machinery and automation equipment grew by 37% between 2019 and 2025. Imports from Germany fell by 15% over the same period. New machines are getting harder to sell from a distance. The machines already running in Thai factories are not going anywhere. That is where the next business sits: service, parts, upgrades, and a local entity that can deliver them. In short: local for local.

Source: UN Comtrade, Thailand as reporter, CIF import value, 33 product groups of machinery and automation equipment (HS 4-digit). Goods only, no services. Total imports USD 19.8bn (2019) and USD 27.2bn (2025), from Germany USD 1.33bn and USD 1.13bn.

Module 1

Market Radar

Do you really know what's happening in your market?

Goal

Understand what is happening around your local entity: what competitors, customers and partners are doing, who is teaming up with whom, and which distributor works with which brand.

What I do
Pull the facts from my Thailand Industrial Intelligence database
Add what I see on the ground, in my work with companies and partners in Thailand
Run custom research for your segment, your competitors and your questions
Packages
Basic: database, market observation and custom research
Extended: plus interviews with key stakeholders in the market, number agreed upfront
Focus areas
Competitors and new entrants
Customers and demand
Partners, distributors and alliances
Prices and import flows
Results
A briefing you can decide on, with less risk
A head start on your competitors
Starting points for new business
Stakeholders involved

HQ Strategy/BD Lead · Regional Manager · Head of Sales SEA

Module 2

Installed Base Map

Are you getting what you should out of your installed base?

Goal

A detailed picture, as complete as possible, of your machines at customers in Thailand, and of what your local entity needs to serve them: where the machines stand, how well you know them, and how much service revenue they generate today.

What I do
Consolidate what you already have: ERP, service records, sales knowledge
Visit factories, capture the machine data and talk to the people who run your machines
Size the potential in service, parts and upgrades, customer by customer
What I need from you

Public data does not get us far here. We need access to the factories and to the machine data, so your local entity has to open the doors at your Thai customers.

Packages
Basic: a first set of customers and sites
Extended: your full installed base
Factory access and interviews are part of both.
Focus areas
Machines by customer, site, type and age
Service and parts revenue today
Known versus unknown installed base
Service capabilities of your local entity
Results
A mapped installed base with the service potential per customer
A view of the service capabilities your local entity needs
The basis for your service and aftersales roadmap
Stakeholders involved

Head of Service · Head of Sales SEA · Service Engineers · Selected Customers

Module 3

Connectivity Check

Do your IT systems actually talk to each other?

Goal

See where data flows and where it stops, before you invest in AI.

What I do
Map the data flows between headquarters, local entity and customers
Check systems and interfaces on site and with your IT teams
Test whether your customers in Thailand can use your existing digital services and spare parts solutions, or whether they stop at the border
Turn the gaps into a prioritized roadmap
Focus areas
Headquarters and local entity: global IT, ERP, reporting
Local entity and customers: ordering, service, spare parts
Customer shopfloor: machines, sensors, MES, IoT, ERP
Digital customer integration
Results
A connectivity map from shopfloor to headquarters
A list of gaps and quick wins
A prioritized roadmap with concrete steps and owners
Stakeholders involved

Head of IT · MD · HQ Digital/IT Lead

Module 4 | From sales-only to local for local

Entity Review

Is your business performing, or just present?

Goal

An honest outside look at what your local entity is today and what it should become. A pure sales office? Or local for local: service, sourcing, logistics, even production on the ground?

What I do
Go through offer, structure and numbers with your local and headquarters teams
Talk to customers and partners for the outside view
Hold it against what the market data says
Work out a target picture and the steps to get there
Focus areas
Business model: sales only, or local for local
Service, sourcing, logistics and production in the region
Go-to-market, channels and partners
Organization, capabilities and the interplay with headquarters
Results
A clear picture of strengths and gaps
A target picture for your local entity
A roadmap for the few changes that matter most
Stakeholders involved

MD · Head of Sales SEA · HQ Strategy Lead · Local Leadership Team

Every module is a first step

Small, fast and clearly scoped: it takes stock. Each deliverable comes with an outlook, a roadmap and my recommendation on how to continue. From there we go on project by project, or on a retainer.

Focus topics

What I follow closely

Beyond the four modules, these are the topics I research, write about and actively work on with clients. Each of them connects to at least one module.

Service & Aftermarket Business Models

How parts, service and the installed base become a steady revenue stream.

Related: Installed Base Map
Equipment-as-a-Service & Asset Finance

Leasing, pay-per-use and the shift from capex to opex, and what it means for OEMs and their customers.

Related: Entity Review
IT/OT Convergence & Digital Transformation

The market, customer and business logic behind connected machines, processes and products.

Related: Connectivity Check
Remanufacturing & Circular Economy

Giving machines and parts a second life, and turning that into a business.

Related: Installed Base Map
Industrial E-Commerce

How customers in the region buy parts and equipment online, and what that means for OEMs and distributors.

Related: Entity Review
The result

From blind spots to growth

Thailand's imports of machinery and automation equipment are growing, and they are shifting towards new competitors. Selling new machines from a distance will not be enough. Each module closes one blind spot. Together they are the first steps of a transformation: from a sales outpost to a local business that grows on service, sits close to its customers and is connected to headquarters.

Visibility where there was a blackbox.

A clear, current, evidence-based picture of your market and your installed base, shared by HQ and local management alike.

Monetized value where there was untapped revenue.

The service and aftersales revenue already sitting in machines you sold years ago, turned into an active plan.

A local operation headquarters can trust.

An entity, a team, and a way of working that HQ can see, understand, and invest in with confidence.

Markus Neumann

Ready to open the blackbox?

It starts with a call. You get a fixed-price proposal for the module that fits best. Book one on its own or combine several, and depending on the results we continue project-based or on a monthly retainer.

Let's talk about your business in Thailand & Southeast Asia.